Terms of service

Last updated: April 13, 2026

Welcome to Purforta OÜ ("Purforta", "we", "us", "our"). We operate this website and online store and provide related services through it (the "Services"). The store is hosted on Shopify.

By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Who We Are

The seller is Purforta OÜ, an Estonian company. Business details, contact details, and other required legal information are provided on our website.

2. Eligibility and Account

To place an order, you must have legal capacity to enter into a binding contract under applicable law. You must provide accurate, complete, and current information when using the Services. If you create an account, you are responsible for keeping your login credentials confidential and for activity carried out through your account.

3. Products and Product Information

We aim to describe products as accurately as reasonably possible, including product features, materials, care information, sizing, and intended use where relevant. However, colors, textures, and appearance may vary depending on your device, screen settings, and normal manufacturing variation.

Unless explicitly stated otherwise, product information on the website is for general information only and is not medical advice, diagnosis, or treatment advice.

We may change, update, replace, limit, or discontinue products, assortments, or features at any time.

4. Orders

Your order is an offer to purchase products from us. We may accept, reject, or cancel orders before dispatch, including in cases involving pricing errors, stock issues, suspected fraud, or other legitimate reasons. If we cancel an order after payment has been taken, we will refund the affected amount using the original payment method unless otherwise agreed.

Products sold through the website are intended for personal and household use unless we expressly agree otherwise.

5. Prices, VAT, and Payment

Prices are shown in EUR. Where applicable, prices shown to EU consumers include VAT unless clearly stated otherwise. Shipping charges, optional services, and any other applicable costs are shown at checkout.

You must provide a valid payment method and accurate billing information. By placing an order, you authorize us and our payment providers to charge the total payable amount for the order.

Promotions, discounts, bundles, and special offers may be subject to separate conditions.

6. Shipping and Delivery

Shipping, processing times, delivery options, and delivery estimates are described in our Shipping Policy and at checkout. Delivery times are estimates only unless otherwise required by law.

Please make sure that the delivery information you provide is accurate and complete. We are not responsible for delays, failed delivery attempts, or additional costs caused by incorrect or incomplete delivery information provided by you.

If a parcel arrives visibly damaged, please keep the packaging, document the issue, and contact us promptly through our contact form.

7. Returns, Withdrawal, and Non-Conforming Goods

Your rights relating to returns, withdrawal, and non-conforming goods are described in our Returns Policy and under applicable consumer law.

If you are a consumer in the European Union, you may have a statutory right of withdrawal for eligible distance purchases, subject to the conditions and exceptions provided by law.

Nothing in these Terms limits any mandatory legal rights you may have in relation to defective, damaged, wrongly supplied, or otherwise non-conforming goods.

8. Intellectual Property

All content on the website, including text, graphics, logos, product information, images, layout, and other materials, is owned by Purforta or its licensors and is protected by applicable intellectual property laws.

You may use the website only for personal, lawful, and non-commercial purposes related to shopping with us. You may not copy, reproduce, republish, scrape, frame, distribute, modify, or create derivative works from the website or its content without our prior written permission, except where mandatory law permits otherwise.

9. Third-Party Services and Links

The Services may include or rely on third-party services, applications, tools, payment solutions, delivery-related services, embedded content, or links to external websites. We do not control and are not responsible for third-party services, websites, or content, except to the extent required by law.

Your use of third-party services may also be subject to the terms and privacy policies of those third parties.

10. Privacy

We process personal information in accordance with our Privacy Policy. Additional information about Shopify’s role and certain third-party services may also be described there.

11. Reviews, Feedback, and User Content

If you submit a review, comment, suggestion, or other content to us, you confirm that you have the right to submit it and that it does not violate applicable law or the rights of others.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, adapt, and moderate that content for the purpose of operating, promoting, reviewing, or improving our business and Services. We may remove or refuse content at our discretion, especially where it is unlawful, misleading, abusive, infringing, or irrelevant.

12. Errors, Inaccuracies, and Availability

We may correct typographical errors, inaccuracies, omissions, pricing mistakes, stock errors, or other errors on the website at any time. We may also update or remove information and cancel affected orders where reasonably necessary. If we cancel an order after payment has been taken, we will issue an appropriate refund.

13. Prohibited Use

You may not use the Services for unlawful, abusive, fraudulent, infringing, harmful, or disruptive purposes. This includes attempts to interfere with the website, bypass security measures, scrape or harvest content or data without authorization, spread malware, send spam, impersonate others, or violate the rights of Purforta, Shopify, other users, or third parties.

We may suspend, restrict, or terminate access where reasonably necessary to protect the website, our business, other users, or third parties.

14. Disclaimers

To the fullest extent permitted by law, the Services and website content are provided on an "as available" and "as is" basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms excludes or limits any statutory rights you have as a consumer, including rights that cannot lawfully be excluded or limited.

15. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, including loss of profit, loss of revenue, loss of opportunity, or loss of data.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law, including liability for death or personal injury caused by negligence, fraud, or defective products where mandatory law provides otherwise.

16. Indemnity for Non-Consumer Misuse

If you are not acting as a consumer and your unlawful or wrongful use of the Services causes us loss, damage, or expense, you agree to indemnify us for reasonable losses, costs, and expenses arising from that misuse, to the extent permitted by law.

17. Governing Law and Disputes

These Terms are governed by the laws of Estonia, except where mandatory consumer protection law in your country of residence provides otherwise.

If you are a consumer, you may also have the right to seek resolution through the Estonian Consumer Disputes Committee where the matter falls within its competence.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable law.

18. Changes to These Terms

We may update these Terms from time to time to reflect operational, legal, regulatory, or business changes. The updated version will be posted on this page with a revised "Last updated" date. Where required by law, we will provide additional notice of material changes.

19. Severability and No Waiver

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

If we do not enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

20. Contact

If you have questions about these Terms, please use our contact form.