Shipping policy

Last updated: April 13, 2026

Where we ship

We currently ship within Estonia, Latvia, Lithuania, and other European Union destinations shown at checkout.

We do not currently ship outside the European Union. If your location is not available at checkout, please use our contact form and we will review whether we can help.

Processing times

In-stock items usually ship within 1 to 2 business days, Monday to Friday, excluding public holidays in Estonia.

Orders placed after 14:00 EET are usually processed on the next business day.

If an item becomes unavailable or cannot be dispatched as expected, we may contact you using the contact details linked to your order to discuss available options.

Delivery methods

We use third-party delivery providers and available delivery methods are shown at checkout based on your destination and order details.

Available services may include home delivery, parcel locker delivery, pickup point delivery, or other methods where available.

Delivery estimates

Estimated delivery times after dispatch are usually as follows:

Estonia: 1 to 3 business days

Latvia and Lithuania: 2 to 5 business days

Other supported EU destinations: 3 to 8 business days

Remote areas, peak periods, severe weather, customs-related checks where applicable, or delivery provider delays may extend delivery times. Delivery estimates are not guaranteed.

Shipping rates and free shipping

Shipping rates are shown at checkout and depend on destination, selected service, and order size or weight.

If a free shipping threshold or shipping promotion is active, it will be shown on the site or at checkout and applied according to the stated conditions.

Order tracking

Where tracking is available, tracking information will be provided using the contact details linked to your order.

If tracking shows that a parcel has been delivered but you cannot locate it, please first check with household members, neighbours, your building management, or the relevant pickup location. If you still need help, please use our contact form.

Parcel lockers and pickup points

Locker and pickup reservations are usually time-limited by the delivery provider. Unclaimed parcels may be returned to us automatically.

If a parcel is returned because it was unclaimed, refused, or addressed incorrectly or incompletely, we may offer reshipment at the applicable additional cost, or a refund after the parcel has been returned and inspected. In such cases, original shipping charges and any actual return-related costs may be deducted to the extent permitted by applicable law.

Address accuracy

Please review your name, address, phone number, and delivery selection carefully at checkout.

If you need to change delivery details before dispatch, please contact us immediately through our contact form and include your order number.

Once an order has been dispatched, changes may not be possible and additional charges may apply.

Split shipments

If your order includes multiple items, items with different availability, or pre-order items, we may ship them separately. Where this happens, separate shipment confirmations or tracking information may be provided.

Taxes and customs

Orders are dispatched from within the European Union. For EU deliveries, prices shown on the site include VAT where applicable. Additional customs duties are not expected for EU deliveries.

Non-EU destinations are not currently supported unless explicitly confirmed otherwise by us in writing.

Lost, delayed, or damaged parcels

If your parcel arrives visibly damaged, please photograph the packaging and contents and contact us through our contact form as soon as possible, and preferably within 48 hours of delivery.

If a parcel is delayed, we may ask you to allow a reasonable additional delivery window before opening a trace or investigation.

If a parcel is confirmed lost by the delivery provider or otherwise determined by us to be undeliverable, we will work with you on an appropriate solution in line with applicable law and the circumstances of the order.

Delivery issues and responsibility

Please make sure the delivery details you provide are correct and complete. We are not responsible for delays, failed delivery attempts, or additional costs caused by incorrect, incomplete, or inaccessible delivery information provided at checkout.

If a delivery issue arises, please contact us and we will make reasonable efforts to assist with the delivery provider’s investigation process.

Local pickup

We do not currently offer in-person pickup.

Questions

If you have a shipping or delivery question, please use our contact form and include your order number where relevant.