Refund policy

Return window
 • 14 days EU right of withdrawal from delivery.
 • We also accept returns up to 30 days for unopened, unused items in original packaging.

Eligibility
 • Item must be in the same condition, with tags, original packaging, and proof of purchase.
 • Hygiene-sealed items are not returnable once opened:
 • Dust-mite barrier encasings (mattress/duvet/pillow): if the hygienic inner seal or bag is opened, or the encasing was tried on the bed, return is not possible.
 • Skincare and cosmetics: no returns if the protective seal or foil is broken or the product is opened.
 • Custom or special orders and gift cards are non-returnable.

How to start
 • Please use our contact form and include your order number and the items you want to return.
 • We will send return instructions, and a return label if applicable. Parcels sent back without prior approval may be refused.
 • Unless we made a mistake or the item is defective, return shipping is paid by the customer. For defective items or wrong items, we cover the return shipping.

Refunds
 • After we receive and inspect the item, we refund to the original payment method. Banks may take a few business days to process the refund.
 • If you have questions, please use our contact form.